Privacy Policy

1. What is personal information?

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.

2. Personal information we collect

We may collect personal information when you:

• Create an account or complete a home assessment
• Use features such as ComfortScore®, recommendations, or reports
• Contact us or request support
• Subscribe to updates or communications
• Participate in surveys, trials, or research activities
• Visit or interact with our website

The types of personal information we may collect include:

• Name
• Email address and contact details
• Property-related information you choose to provide
• Responses to assessments or questionnaires
• Communications with us
• Usage and interaction data

We do not knowingly collect sensitive information unless required and permitted by law.

3. Information collected automatically

When you use our website or Services, we may automatically collect certain technical information, including:

• IP address
• Browser type and device information
• Date and time of access
• Pages visited and interactions
• Referring websites

We may use cookies or similar technologies to improve functionality, performance, and user experience. You can disable cookies via your browser settings, however some features may not function correctly.

4. How we use your personal information

We use personal information to:

• Provide and operate our Services
• Generate assessments, scores, insights, and reports
• Improve platform functionality and user experience
• Communicate with you, including service updates
• Conduct research, analytics, and product improvement
• Send marketing or promotional communications (where permitted)
• Meet legal, regulatory, and compliance obligations

You may opt out of marketing communications at any time using the unsubscribe link or by contacting us.

5. Disclosure of personal information

We may disclose your personal information to:

• Related entities within the Hubble group
• Third-party service providers who assist us with hosting, analytics, communications, or support
• Partners involved in delivering platform functionality (e.g. data or infrastructure providers)
• Government or regulatory authorities where required by law

We take reasonable steps to ensure third parties handle personal information securely and only for authorised purposes.

We do not sell your personal information.

6. Overseas disclosure

Some service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected in a manner consistent with Australian privacy laws.

7. Security of personal information

We take reasonable administrative, technical, and physical measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Accessing and correcting your information

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.

We will respond within a reasonable time and may require verification of your identity before processing your request.

9. Retention of information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

10. Complaints

If you believe we have breached your privacy, please contact us and we will investigate and respond as soon as reasonably possible.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au
• Website: oaic.gov.au

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, and the “Last updated” date will reflect the latest revision.

12. Contact us

For any questions about this Privacy Policy or how we handle personal information, please contact: